Accessibility Statement

1. Our commitment

Home Service Hub aims to provide a marketplace experience that people can use regardless of ability, device, or assistive technology.

Accessibility is an ongoing effort across design, engineering, content, and support — not a one-time checklist.

We strive to align key experiences with widely recognized guidance such as the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA where feasible for a modern web application.

2. Scope

This Statement covers our public website and authenticated requester/provider product areas that we control.

Third-party services embedded in the product (for example, Stripe Checkout or Customer Portal, authentication providers, or mapped widgets) are governed by those providers’ accessibility practices. We select vendors carefully and welcome feedback when a third-party flow creates a barrier.

3. Measures we take

• Semantic HTML structure and descriptive page titles for major flows.
• Keyboard access for primary navigation, forms, and buttons.
• Visible focus states on interactive controls.
• Text alternatives for meaningful brand and UI icons where needed for understanding.
• Color contrast targets for text and primary actions on our designed surfaces.
• Responsive layouts that reflow on smaller screens without requiring two-dimensional scrolling for core text content where practical.
• Form labels and error messaging intended to be understandable with screen readers.
• Avoiding reliance on color alone for critical status where we control the UI.
• Respect for reduced-motion preferences for non-essential animation (including decorative glow effects).

4. Known limitations

Some areas may be less accessible while we iterate, including complex multi-step onboarding flows still being refined; map-heavy or highly visual third-party embeds; user-generated content (request photos, provider descriptions, reviews) that may lack captions or alternative text; PDF or image-based verification documents uploaded by providers; and older browsers or assistive technology combinations we do not officially support.

5. Compatible technologies

The Service is designed to work with current evergreen browsers (Chrome, Firefox, Safari, Edge) on modern desktop and mobile operating systems.

We test with common assistive technologies on a sampling basis (for example, keyboard-only use and screen reader spot checks). Continuous automated coverage expands as the product matures.

6. Accessibility in marketplace use

• Requesters can describe needs in plain language and attach photos — helpful when typing long details is difficult.
• Providers should write clear profiles and avoid text embedded only in images for essential business information.
• If you need a reasonable accommodation related to using the Service itself (not the underlying trade work), contact us.
• Accommodations for on-site trade work (for example, how a provider interacts with a customer with a disability at a property) are primarily between requester and provider under applicable law; we expect professional, lawful conduct.

7. Feedback and assistance

If you encounter a barrier, email hello@homeservicehub.co with the page URL or feature name, your browser and device, assistive technology (if any), and what you were trying to do. Screenshots or recordings help when available.

We aim to acknowledge accessibility feedback within five business days and to provide a workaround when a full fix will take longer.

8. Formal complaints

If you are not satisfied with our response, you may have rights to file complaints with relevant government agencies depending on your location (for example, in the United States, resources related to the ADA and digital accessibility may be available through federal or state agencies).

We prefer to resolve issues directly and quickly whenever possible.

9. Updates to this Statement

We will update this Statement as our accessibility practices mature. The “Last updated” date reflects the latest revision.

10. Contact

Accessibility support: hello@homeservicehub.co

Home Service Hub